Order Information

Shipping:

We endeavour to get all parcels shipped same or next business day. 

Recommended delivery times:

Express Shipping:

1-2 days for NSW, VIC, QLD, SA, TAS

2-4 days for NT, WA

Standard Shipping:

1-4 days for NSW, VIC, QLD, SA, TAS

4-10 days for WA, NT

Please note that all orders may be delayed during the peak periods and public holidays for example: Christmas, New Years & Sale periods.

Click & Collect Option:

When selecting Click & Collect option, your product will be ready for pick up within 1 business day. However, processing could be delayed during weekends, public holidays and busy/sale periods. 

Please collect your items from 16b Lawrence Street Freshwater, Sydney, NSW 2096

 

Payment: We accept as payment method: Mastercard, Visa, Paypal, Apple Pay, Google Pay, American Express and AfterPay (please read below regarding AfterPay).

 

AfterPay: AfterPay lets you Buy Now and Pay Later. Interest Free. Available for Australian and New Zealand Customer. Must be 18+. Order up to $1000 AUD.

 

Returns/Exchanges: All returns and exchanges for online purchases must be returned within 30 days of purchase date. 

Please contact Bertie before you return an item to have return/exchange authorised. All returns which have not be previously authorised will not be accepted. All items must be unworn and unused, with original tags and labels attached. Please also note that we do not exchange or refund any earrings, swim wear or lingerie/underwear due to hygiene. 

Orders placed with AfterPay cannot be refunded, you will instead be given an exchange or store credit. 

If you would like to exchange your item, please send it back with a note (including your order number) of what you would like to exchange it for (after confirming with us) and also please include a self addressed Pre-paid Auspost Satchel.

You may also come to our store and return / exchange your online purchased item.

(Please note all in-store purchases are non-refundable and you will be issued with a store credit or exchange within 14 days.)

Send returns to:

Bertie - Returns
16B Lawrence Street
Freshwater, NSW, 2096

Please note that shipping costs are non-refundable 

Product and Availability

Please note that Bertie stocks limited quantities of each item to keep it unique, however if your style is sold out do not hesitate to contact us with an enquiry on your desired garment and we can try and assist you by re-ordering it. Usually a 50% deposit is required on special orders depending on the label.